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Frequently Asked Questions
What are the requirements to rent a vehicle with Miles Car Rental and/or Viajemos.com?

Residents of Latin America and the Caribbean travelling to United States and Canada

When you rent a vehicle from Miles Car Rental and/or Viajemos.com, and are the holder of the reservation, you must fulfill the following requirements:

  • You must submit a current driver’s license (in the Latin Alphabet) issued by your country of origin with date of issue exceeding one year. Please note that if your license is not in the Latin Alphabet, you must submit an international driver’s license, in addition to your current driver’s license.  
  • Credit card under the name of the holder of the reservation (American Express, Discover, Visa, Diners Club or MasterCard). No debit card or cash payments will be accepted.
  • A deposit will be required as guarantee upon pick-up of vehicle and this will be blocked in your credit card. Said deposit will be released upon return of vehicle.
  • Round trip airline or cruise tickets.
  • Current passport.
  • Both the holder of the reservation as well as additional drivers must be older than 25 years of age. Any additional driver shall comply with the same requirements as the main driver.

Residents of Latin America and the Caribbean travelling to Europe:

When you rent a vehicle from Miles Car Rental and/or Viajemos.com, and are the holder of the reservation, you must fulfill the following requirements:

  • Current driver’s license from the country of origin with date of issue in excess of a year. Please note that depending of location, city, country and/or type of vehicle, a date of issue exceeding 2 years may be required.
  • Current international driver’s license.
  • Credit card under the name of the holder of the reservation (American Express, Discover, Visa, Diners Club or MasterCard). No debit card or cash payments will be accepted.
  • A deposit will be required as guarantee upon pick-up of vehicle and this will be blocked in your credit card. Said deposit will be released upon return of vehicle.
  • Round trip airline or cruise tickets.
  • Current passport.
  • Both the holder of the reservation as well as additional drivers must be older than 25 years of age. Any additional driver shall comply with the same requirements as the main driver.

Important: Please note that the driver’s license, international license, passport and copy of the rental contract shall always be inside the rented vehicle in case they are required by a traffic agent. Should you fail to comply with this requirement, a fine may be assessed and/or the vehicle will be decommissioned.

Are all costs included in the amount provided on the site?

Once you have chosen the vehicle and any additional service you want to include, the details of the rate will specify the inclusions and all taxes and fees that is included in the quote. Miles Car Rental and/or Viajemos.com will only guarantee the reservation total as long as it is not modified at the counter.

Can I use my ATM or debit card to reserve a vehicle?

Miles Car Rental and/or Viajemos.com accepts payments by debit card with the Visa or MasterCard logo. We remind you that a credit card under the name of the reservation holder (Main Driver) will be required at the counter at time of pick up.

What is the amount of the deposit?

Residents of Latin America and the Caribbean travelling to United States and Canada:

The amount of the deposit could range from US$200.00 up to 3 times the rental amount, depending on the rental company, vehicle category and itinerary.

Residents of Latin America and the Caribbean travelling to Europe:

The amount of the deposit could be up to 1500 or from £200 to £500 GBP depending on the rental company, vehicle category and itinerary.

What happens in cases involving drivers younger than 25? Can you apply some type of discount or avoid charges?

Residents of Latin America and the Caribbean travelling to United States:

Our affiliates Avis/Budget offer the possibility of renting certain vehicle categories without surcharges to drivers younger than 25 and between 21-24 years of age. This applies only to pre-paid reservations that are processed through our Miles Car Rental and/or Viajemos.com websites. If you are younger than 25 years of age and finalize your reservation with another of our affiliate rental agencies rather than Avis/Budget, you must pay the additional daily charges and make the payment directly at the counter.

Residents of Latin America and the Caribbean travelling to Canada:

The driver shall be older than 25 years of age. Drivers younger than 25 years, between 21-24 years may rent certain vehicle categories by paying the additional daily surcharge at the counter. The cost of the surcharge can vary depending on the itinerary, vehicle category, location and country where you wish to rent the vehicle.

Residents of Latin America and the Caribbean travelling to Europe:

The driver shall be older than 25 years of age. Drivers younger than 25 years, between 21-24 years may rent certain vehicle categories by paying the additional daily surcharge at the counter. The cost of the surcharge can vary depending on the itinerary, vehicle category, location and country where you wish to rent the vehicle.

What protection is offered in the rates provided by Miles Car Rental and/or Viajemos.com?

  • Todas las rentadoras: Alamo, Hertz, Sixt, Dollar, Thrifty, Avis, Budget, American Luxury & National. On the day of the reservation, the renter must meet the requirements at the renting location with their own form of payment, valid driver’s license, and meet the age requirements. Only the reservation holder will be able to make payment at time of rental.

Is there any penalty if I decide to cancel my reservation?

Please be advised that a penalty of 10% will apply if you cancel your reservation or if you do not use the rental (No Show)

This penalty will also take effect in case the primary renter does not meet the following rental requirements at pick-up time:

  • Valid Driver’s License with an expedition date greater than a year, must be under the reservation holder’s name (International Driver’s Permit where requested).
  • Credit Card under the reservation holder’s name with sufficient funds to cover the guarantee deposit.
  • Passport
  • Flight Tickets (Round-trip).
  • The renter must meet the age requirements in order to qualify for the rental.

 

IMPORTANT

EUROPCAR RESERVATIONS

Please be advised that some Europcar Rates apply different cancellation policies, for example:

  • In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
  • If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.

 

Regardless of the reason why the reservation is being cancelled, the corresponding cancellation policy will apply.

Should you have any questions, please contact our Customer Service Department for assistance.

How do I arrive at the vehicle pick-up location?

The pick-up location details will be specified before and after completing the reservation.

How does the payment of tolls work, how much do they cost?

The reservation holder will be responsible for the payment of any corresponding toll, which can be paid in cash when crossing the toll or by requesting the activation of the rental company’s electronic toll system directly at the counter. This electronic system is subject to availability and can vary depending on the location, city and/or country where the rental is taking place.

Why is the daily rate amount in my final quote higher in comparison to the rate provided in the available inventory?

Please note that the amount provided in the front page of your quote search is a base amount corresponding to the auto rental. The final quote shall be higher, for the payable amount will include the corresponding taxes, fees and charges.


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